MERCHANDISE RETURN POLICY
1. New merchandise will be accepted for credit only with prior approval
by an Account Manager. Your Account Manager will issue a RETURNED MATERIAL
AUTHORIZATION (RMA) number which must appear on all returned cartons and
corresponding packing list(s). Any merchandise returned may be subject to a
restocking / refurbishing charge. Merchandise must be received within 30 days of
issuance of the RMA number otherwise, credit will not be issued.
2. Merchandise must be returned in factory fresh condition. You will be
notified by your Account Manager when repackaging and / or refurbishing is
required to restore the merchandise to a marketable condition. The fee for
repackaging / refurbishing will be presented to you to accept or reject, at
which time the merchandise will either be reworked or returned to you. This fee
is in addition to any restocking or handling fee of at least 10% which may be
levied. Credit for returned merchandise will be issued at the original purchase
price minus any fees listed above. Only merchandise purchased within the past
thirty (30) days may be returned. Special order merchandise can not be cancelled
or returned at anytime.
3. All merchandise returned for credit/refund must be shipped freight prepaid,
using the freight classification specified by your Account Manager, to the
following address:
CoolPro Returns
RMA #: (your RMA # here)
2525 Minnis Drive
Fort Worth, Texas 76117You should also write your RMA number on each
box to insure proper processing of your return.
Claims for delay, loss or damage should be made against the freight carrier.
4. Customers returning merchandise which is not approved for credit or
replacement will be notified in writing by a CoolPro™ Account Manager.
Failure by the customer to respond within ten (10) days to such notice will be
just cause for CoolPro™ Climate Control Products to scrap or return the
merchandise, freight collect, back to the customer.
5. In no case will total new product returns exceed 5% of the current
year net purchases.
6. Returned goods privileges will apply only to customers currently
purchasing CoolPro™ Climate Control Products and whose accounts are in current
condition. No cash settlement will be made.
7. The customer shall not deduct amounts for returned merchandise from
payments to CoolPro™. When approved returned merchandise has been received,
inspected, and processed, CoolPro™ will promptly issue credit to the customer
account. No deduction shall be made until the credit memo has been
issued.
8. Customers needing additional assistance regarding the Merchandise
Return Policy should contact their CoolPro™ Account Manager.
Special Provisions for Internet Customers:
9. All returns and exchanges must be made within 30 days of
original purchase date.
10. Customer is responsible for all freight charges back
to our office when returning products for returns/exchanges.
11. If you are trying to return/exchange an item that
you've tried to install and the item has become damaged so that it is no
longer in new condition, we will not be able to accept a return/exchange
on that item. We can only allow returns/exchanges for like new and
unused parts that have not been installed and/or damaged.
12. If you are returning an installed/damaged part, we must
test the part for proper functionality before credits/exchanges will
occur.
|
